L2 Support Engineer

Job Summary

The L2 Systems Support Engineer is responsible for maintaining, troubleshooting, and supporting the physical and virtual systems infrastructure within the Microsoft Data Center.

This role combines hands-on hardware/infrastructure management with advanced OS,hypervisor, and storage system support. The engineer will ensure high availability, adhere to strict SLA targets, and handle escalation points from L1 technicians.

Key Responsibilities

L2 Systems & Infrastructure Support (Core L2)

• OS & Hypervisor Administration: Assist with provisioning, configuring, and troubleshooting Windows Server, Hyper-V, and Linux environments.
•  Storage & Virtualization Management: Monitor, troubleshoot, and perform basic zoning/allocation on SAN/NAS storage arrays and Azure-integrated hybrid storage.
• Incident & Problem Management: Diagnose and resolve medium-to-complex server hardware, operating system, and virtualization layer failures.
•  Data Center Automation & Monitoring: Monitor system health using tools like System Center (SCOM) or Azure Monitor; identify and resolve performance bottlenecks (CPU, memory, disk I/O).
•  Backup & Disaster Recovery: Manage, verify, and troubleshoot system backups and replication jobs, initiating recovery procedures when required.

Hands-on & Essential Support

• Racking & Stacking: Install, mount, and secure physical blade servers, storage shelves, and enclosure chassis in compliance with Microsoft Data Center structured cabling standards.
• Physical Diagnostics ("Smart Hands"): Perform component-level replacements(swapping failed RAM, hot-swappable hard drives, power supply units (PSUs), and cooling fans).
• Physical Cabling & Labeling: Route copper (Cat6) and fiber optic (single-mode/multi-mode) patch cords through cable managers; perform fiber cleaning and scoping.
• Media Handling & Disposal: Follow strict Microsoft data-bearing media (HDD/SSD) handling, declassification, and shredding procedures.

Salary : Upto AED 18000